MR PRICE HOME - DISAPOINTED

Just going to copy paste the emails, and Mr Price Home's beyond disappointing response.

My email to Mr Price Home:

"To whom it may concern I purchased the Metal Drop Table Lamp Set for R399.99 online. When attending at the store to collect my order, there was only one lamp in the box. The Managers at the Mr Price Home Vincent Park store advised that the lamp "set" means the stand and the globe. Upon advising her, that when I had previously attended the store, I saw that only one was on the shelf, and when I advised the cashier I needed 2, she said that cannot find the other lamp that should be in the set. She took my information and undertook to contact me when the stock had been unpacked out and I can come in when the have the set together, which she never did so I proceeded to order the lamps online. Also on the aforementioned day, prior to ordering online, the stock code is not correct in the store, as their system shows more stock that is present and also show a completely different lamp. I wasn't advised by the store at the time referred to above that the "set" is the stand and a globe and your website has two categories "lamp sets" and lamp bases and shades". The item description says " metal drop lamp set" and not like other items "stand and shade set". I honestly feel that this was not correctly advertised and poorly handled and also a big miscommunication by the above store. The manageress went to the shelf, managed to obtain 1 more lamp and a globe for the online order (which didn't arrive with a globe either) didn't speak to me and left saying to the cashier in Afrikaans "she must pay for the other lamp" and walked off. The cashier was very apologetic and agreed that it was poorly handled. I am extremely unhappy that I had to pay for the additional lamp, which should have been included in the set as advertised and I wish to be refunded for this as it is wrongfully advertised and wrongfully represented by the store."

Their "feedback" "Good Day Vanessa

I trust you are well.

Please phone customer care during the office hours and ask to be connected with the store in question.

Should you need more assistance then please email *** or contact customer care on ***

Regards Njabulo Seme."

It is as if the person who responded to this didn't even take the time to read my email. The complaint isn't only about how the store handled the situation, but how your website is misleading etc.

Cannot complain about the service, because well I feel like there isn't any.