Mr Price Home: damaged goods, shoddy packaging

Product - one belonging to a large set purchased - arrives with big, red splotches all over it. And so begins the attempt to return said product. Unfortunately, Mr Price's "customer care" on Whatsapp is utterly useless: not only did "Thembeka" cut me off by saying "goodbye" before I had finished asking my question, but the so-called "customer service platform" continually asked me to press numbers, instead of directing me to a human with a semblance of customer care experience. And the worst part of it? The fact that the damaged duvet is now sold out - and was part of a set that I purchased. So a careless company, which allowed a staffer to spill ink, or whatever it was, all over my duvet, and then still ship it to me, has now caused total chaos in this guest room. Cannot use ANY of the products purchased, because they all match. And Mr Price "customer care" claims that it will need to "wait till Monday" when "the warehouse is open". They also claim that the fault is "with the warehouse" and not with them (what does this even mean?!), and that the products were bought "online". I don't quite know how to respond to this. Let's hope that Mr Price is shamed into actually tracking down a CLEAN duvet to replace the soiled one. At the very least, perhaps a real human will actually get back to me before Monday?