Mr Price Home Customer Care Complacency

Mr Price Home's grossly disorganised online system fails customers in that it does not provide adequate guidelines on how products will be delivered and assembled. I ordered three furniture items to my holiday flat. The items were not assembled as expected and then assembled incorrectly on my premises. Their poor outsourcing of delivery, poor quality control and shortsighted online system, caused me to return R6500 of items. On collection of the items, Mr Price Home again failed to realise my gripe and took no care in their choice of delivery company. Two heavy drawers were dropped, damaging my teak parquet flooring. One would assume that Mr Price Home understands that shifting their revenue model to online would require some foresight. eg. Doing full quality checks before items leave the warehouse and choosing logistics companies that understand that furniture cannot be dropped or knocked. This should be a priority and sadly, Mr Price Home's management overlooked this. After 2 weeks of taking my money, they have not refunded me which further shows their lack of respect for their customers. I would warn customers to thoroughly check their rules before ordering online.