1 reviews | Active since Aug 2020
Mr Price Home Cresta Mall
Mr Price home Cresta. Your customer service is appaling. On Saturday 29th i purchased an office desk. When i openwd the package on sunday i realised i was carelessly given the incorrect product. It costed me time and money to drive all the way back to cresta this morning. I was not apologised too, and then i was told the initial desk i wanted was sold out and only the display desk was available. I asked if i could purchase the display desk for a discounted amount. I was told no the desk is ik mint condition, but then on inspection the desk is damaged. The manager or whoever the person was came and told me that they will call in and find out if i can get the desk at a discount. He comes back a few minutes later to tell me i can get R150!!! Off. Really? On a damaged table. I proceeded to the till to do the return. Baring in mind that if you make a purchase of R1500 or more you qualify for R300. Which I received on my Saturdays purchase. The lady at the till while doing the refund tells me they are reversing the discount because now im returning the desk. Firstly their customer service is terrible. I am given the incorrect desk, made to bring it back to get told the desk i actually want is sold out, am given a possible R150 off a damaged table(you can't even call that a discount). I wasnt once apologized too or compensated and then i still get mt R300 discount reversed even though i wad terribly inconvenienced and received the most appaling customer service. Mr Price home Cresta. You need to shape up your custom servixe because it sucks!!!
