MR PRICE HOME CENTURION LIFESTYLE CENTRE

My husband and I are extremely displeased with the service and policies at the Mr Price Home Centurion Lifestyle Centre. What should have been a simple purchase turned into a ridiculous ordeal, characterized by highly unreasonable security checks, compounded by a total unwillingness to assist from staff and management.

The Root Cause: Two Wasted Trips and Poor Communication

This entire issue stemmed from a lack of clear communication. My husband was initially denied using my account card due to a new, unannounced requirement for the account holder's (my) ID. The cashier failed to advise what exactly was required to use the account, leading to our first completely wasted trip.

We made a second trip with my current, valid ID, only to be denied again because my current married surname did not match the outdated surname on the account system. The cashier and the manager, who was present at the desk, demanded the actual, invalidated old ID card. This failure resulted in two separate wasted trips, unnecessary frustration, and a massive inconvenience.

This policy is utterly absurd and illogical. Customers should not be required to retain legally void documents to prove their identity for an account they own.

We needed the items urgently. I understand that this might be a decision from higher up, but this should be better communicated or staff should have an override when things become as unreasonable as this.

The manager showed no willingness to help with an immediate resolution. Instead, leading us to pay with cash so that we can prevent any further trips. They then instructed us to later phone the call centre the next day to update the surname.

This treatment, combined with persistent payment failures on the Mr Price app, is why I have decided to cut up the card and cancel my Mr Price account.

I am posting this to WARN other customers that Mr Price's rigid, outdated system and the Centurion store's poor service and lack of communication will lead to this level of absurdity, frustration, and wasted time.