Mr price home canal walk pathetic service

Last week and Friday 6th September I purchased some goods to the value of R7500 at canal walk Mr price home and the guy bongile that helped me said they don't deliver I need to make a plan to pick up, I told him il pick up on Saturday morning. Saturday morning I hired a bakkie and a trailer which I paid for to pick up these things when I got to the store at 10am none of my things were bubble wrapped and the glass table I bought had been broken. I was furious as I was getting engaged the Sunday and I needed the goods. 1stly it took them 4 hours to source me a new table and the table they sourced me was in diep river so I now had to pay for a few hours extension on the bakkie hire and the trailer and fuel cost all the way to diep river. What makes things worst is that there are only supervisors in the store who cannot make any decisions from a position of authority. The managers are off on weekends which doesn't make any sense how does a business run without a manager and when the supervisors are calling the manager names Leslie this Leslie keeps sending them from pillar to post with no resolution. I requested compensation from. The store due to the extra cost they incurred me and the supervisor said she spoke with Leslie and that Leslie would personally call me or my sister on Monday. Monday has passed and he hasn't called which is extremely unprofessional we called the store in the morning and they said he was gone to Paarl to drop off some people we should try again later we kept on trying for the rest of the day on multiple occasions but no answer. Today is Tuesday let's see how unprofessional Leslie can be today. To everyone out there dont do business with Mr price home