MR Price Home Canal Walk BAD products and even WORSE staff!!

Bought a black planter vase from Mr Price Home Canal Walk branch on the 3rd of September for R170. They did not have bubble wrap to wrap it. When we got to the car, this vase just broke when I took it of of the trolley!...IT WAS NOT DROPPED JUST PICKED UP FROM INSIDE THE TROLLEY AND BROKE!...Is this the quality of products Mr Price Home sells to its customers?????The manager, Leslie, and his tills floor supervisor, had the audacity to tell me they can't assist a customer if an item leaves the store in good condition and in the case of a vase, if it was dropped. Never have we heard a supposed professional store tells their customers this we are still shocked!...I EXPLAINED to them the vase was never once dropped as could clearly been seen from the vase's condition as only the top broke of due to being picked up from the trolley. Inside the shop was also a cracked vase which clearly shows the quality of this product is weak, and yet Mr Leslie had the audacity to tell me its quality tested and he cannot assist me as if he owns the store?!!..Not that I am trying to be funny or anything, but had it been a white customer for example, this whole situation would have been handled so differently!..Yes, R170 is not a lot of money, but to people that already has so little, R170 is the whole world and to spend that amount of money at a store you trusted on such a bad defective product, is quite appalling - I did not even want a refund, I just wanted to exchange the vase!....THIS IS POOR CUSTOMER SERVICE FROM MR PRICE HOME CANAL WALK!!...I WILL DEFINITELY NOT BUY ANYTHING FROM THAT BRANCH AGAIN....Even Pep Home treats its customers better than this!!