Mr Price Home Call Centre not offering ANY solution to a delivery issue

Mr Price Home is not being helpful at all! We bought a couch on 20 January 2023 from the V&A branch and it hasn't been delivered yet! When I tried calling to find out when they will deliver they asked for my order number - which my father accidently misplaced during his move. I then went into the Tokai branch to ask for assistance - thinking they would have a central system to trace an order and seeing that nobody from Customer Service could help via telephone. Dylan, the Store assistant tried his best, but the lady at the Customer Service desk via telephone didn't offer ANY solution just said nothing can be done without an order number. She also requested the exact amount for them to check but we couldn't remember it exactly. She said I should ask the Sales Assistant for the info. I am shocked that 1) NOBODY can offer any alternative solution and 2) we are STILL waiting for the couch that was supposed to have been delivered within a week of the purchase!!!!!!!!!!!!!!!!!