Mr Price Home call centre

i ordered from Mr Price Home and i received the wrong parcel. I received a Clicks parcel and the owner of the Clicks parcel received my parcel. i have been in contact with Mr Price Home daily since last week Wednesday and i keep getting told they are dealing with and have escalated my query to the Couriers, being Dawnwing (DPD). It cant take 4 working days for Mr Price Home consultants to get in touch with Dawnwing couriers and arrange for my parcel to be collected in Limpopo and delivered to me in KZN. The owner of the Clicks parcel is also frustrated.