MR PRICE HOME BAD SERVICE

Mr Price Home Canal Walk ,worst customer service ever ,

My aunt went shopping at Mr price home canal walk for her home as it was been renovated , when she got to the till she asked for 3 vouchers to the value of about R800 or R750 , a few days later i went with her to Mr price in kenilworth centre as she wanted to use the voucher ,to her surprise no gift card in the gift card holder of R250 EVEN THOUGH SHE HAD THE RECEIPT the wouldn't help her ,she had to go back to canal walk and who was going to pay for the petrol then ,

i then contacted Mr price home spoke to so manger people including 2 managers ,1 named Donovan and the other cant remember ,they said they would take the matter further and investigate ,through all the calls that airtime had to be bought for it has been an absolute disgrace this is coming from a women that has been in retail/sales your customer service is pathetic after all the calls etc back and forth almost 2 months, a girls name precious or patience contacts her and say they would then reimburse her the R250 voucher ,first of all i would love to know what happened to the actual voucher and what is Mr price home CANAL WALK GOING TO DO ABOUT COMPENSATION AS R250 VOUCHER IS NOT ENOUGH FOR THE ALL THE STRESS AND PHONE CALLS SHE HAD TO GO THROUGH,

PS PLEASE TRAIN YOUR STAFF ON HOW TO HANDLE MATTERS BETTER AS-WELL AS HOW TO COMMUNICATE WITH A CUSTOMER..