Mr. Price Home Bad Customer Service

Nightmare Store.

On the 23rd of December 2020, I purchased a Chelsea Grey Couch from Mr. Price Home Design Quater Fourways. I have opted to pick up the couch from Mr. Price Home store when is delivered from the warehouse. On the 4th of January 2021, after almost 3 weeks of ordering the couch; Mr Price Home Online sent me a Ready for Pick Up message. I decided to go to the store the next day for a pick up i.e. 5th January. When I arrived at Mr. Price Home Design Quater, they went to check for the couch for like a good 20 minutes, and later came to me and told me the couch was not delivered. I indicated that a pick-up message was sent yesterday, and they insisted the couch is not available I should come back the next day. I requested that they cancel the order for a poor service, since it was not the first incident. They referred me to Mr. Price Home online service, I spoke to Sithembiso, who then requested for my banking details. I emailed him my banking details and letter from the bank for a full refund. I followed up with Sithembiso on the 7th January 2021, he never responded to my requests. I later received email from Charnee Fynn (on the 12th January 2021) who told me that my order is awaiting for collection at the store, I indicated to Charnee that I've requested a refund, I have no interest purchasing a counch from Mr. Price Home. On the 16th January 2021, Charnee sent another email stating that my refund is being processed it will reflect in my bank. The funds are still not in my bank account. Mr. Price Home has instead sent me R12 000 store voucher. I want my R12 000 back into my bank account. I do not want a voucher. I have been patient with Mr. Price Home, and I really want consumers to be aware about the poor logistics service, poor online service, and poor return service. They are disrespectful and treating customers like fools. Their furniture service is very bad.