Mr Price Home Appalling Customer Service

After a mistake with their card machines double charging me on 25 February 2025, i was meant to have my money reversed within 24 hours. After many visits to the store and many phone calls, i have still not received this reversal as of 19 March 2025.

This is not the first time that Mr Price Home has not repaid the money into my account. This is awful customer service.

The customer service operators were rude and did not let me finish my sentence before telling me it wasn't their issue to deal with given it was an in-store issue, however the reason i was calling was to escalate the issue by filing a formal complaint. I have not yet been contacted by the store or area/ regional manager as promised this morning. I am absolutely appalled at this customer service and will NEVER shop at Mr Price Home again. I would like my money back, its ridiculous that this process has taken 4 weeks and is still not rectified!! This was not a return but rather an issue with the stores card machines and hence it is their issue to fix the problem they have caused me!