TP
Tarita P

1 reviews | Active since Jan 2017

01 Apr 2019, 11:14

Mr price Home a bunch of *****!!!!

My first post : On 22/7/18 i bought a Carnaby 3 seater couch. Since there was a mark on it the sales person OFFERED R500 discount. Now I was complaining about the stuffing forming bumps and are sagging. And according to Claudine I "cannot return the product 'since I got a discount and it was sold VOETSTOOTS?? " ARE YOU FOR REAL? I am in retail myself and my products (that cost LESS HAS A YEAR GUARANTEE). I don't really care about your procedures etc etc, if you sell a ****ty products, the least you can do is come to the party!!! I spent THOUSANDS at your store over the past few years, but obviously you DONT GIVE A DAMN!!!

Official business reply : Good Day

Trust you well.

You will be contacted by our Furniture Customer Liaison who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards Mr Price Home ***** SO WHY AM I STILL WAITING FOR A PERSON TO CONTACT ME? THIS IS ABSOLUTELY PATHETIC MR PRICE!!!!!!!!

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Replies (3)
Mr Price Home
Mr Price Home's reply01 Apr 2019, 11:28
Official
 Good Day ,

Trust you well.

Please accept our sincerest apologies regarding the quality of the items you have received, We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Quality Auditors as this is one of our greatest concerns and our quality team is working on this as high priority to improve our quality as well as great value for money. 

Many Thanks 
Mr Price Home 

Mr Price Home
Mr Price Home's reply01 Apr 2019, 11:37
Official
Good Day Tarita,

Trust you well. 

Please note we have escalated your complaint and will get back to you.

We do apologise for the inconvenience caused.

Regards,
Mr Price Home 
Mr Price Home
Mr Price Home's reply01 Apr 2019, 14:51
Official
Good Day Tarita ,

Kindly provide us with an alternate contact number or email address as the Store Manager is unable to reach you on the number provided and has left numerous messages.

Kindly Regards,
Mr Price Home