Mr Price Home

On the 5th Jan '25, just two days ago, I made an R800 purchase @ Mr price home, Galleria Mall. Today is the 7th of Jan '25, Returned to the store with one item from the items I had purchased barely 2 days ago, for a refund, because the item was not on the to buy list, it was not needed.

Guys I am extremely angry, livid!! ASHAMED!! disappointed! And i feel Stupid!

Extreme Anger: I don't keep receipts, i dont know where it is. They said they can only give me a voucher or that I should swap items. paid my money here, cash mind you. They say their policy says I must have a receipt in order to get cash refund. Which I understand...

Disappointed: company like Mr price should have smarter and better ways of dealing with *****sters or ********s!! Not all of are *******!!! I know for some, it's hard to comprehend the idea of that! I mean, doesn't every store supposed to have a copy of the receipt? hell, the system automatically saves it! tills, saves receipts!!!🙄. What if the sales guy happens to remember you, like in this instance? Could it be I stole that curtain worth R159? Or did i ***** the "real customers'" phone, with bank app, made him tell me the pin, so i can show you the "real customers" bank statemnt? A *****, with a jacket that has my workplace logo, I have my boots on, my backpack, I'm ready for work.... all that's left is to collect my R159 from Mr Price since they're on the way enroute to my workplace. Now I have no money to get to work, I'm getting late... I ask for the manager, guess what, I've been speaking to him all along! I get no satisfaction from him, which is good, he did his job, stuck to the "policy"...

I ask for someone higher, he gives me a "help desk number", I called, guy answers and sticks to "Mr Price Policy", he too did his job.

Ashamed: as u can imagine, now I'm the guy blocking the que... the guy who doesn't even have bus fair! The guy who wants a R159 refund!! So yeah that was abit embarrassing!! Would've expected this ordeal from fashion fusion, atleast!!

Stupid: this one really hurts! It really belittled me! I have never really had an issue over a lost receipt! thats just insulting ones intelligence, to say keep a R159 curtin receipt! There are receipts worthy of being kept, serious receipts, like the ones you produce when you baby momma takes you to court wanting child support or the ones you do your tax returns with. The store has a copy of that receipt, the store has cameras, the sales agent remembers me and the transaction, since it had been barely 48 hrs!! I have proof of payment of R755.00 on my bank app, and as an sms! So this whole, "it's for security measures" old song inconveniences alot of innocent folks!

Livid: I asked them, like any other till point, when arriving with items as a customer, what is the policy or procedure the person at that till has to follow? I can think of 3 at the top of my head... u smile, greet and ask the customer whether they want plastic bags. Now I know other stores ask you if you prefer e - receipt or a print out, personally I think the whole world should be e - receipting, to avoid these situations!! The thing is the sales guy didn't ask me, he just gave me a printed slip, I dont blame him, I told the manager, he did his job perfectly! I just mentioned him because they way ya'll were flaunting words like "Policy & Procedure" , I felt i had to mention that the sales guy, Mr Prices staff, did not follow procedure or policy by not giving me the option of an e- receipt, just show you that i too know a thing or two about policies nd procedures, unless, indeed Mr Prices policy doesn't mention anything about him asking me whether to print or email me my receipt.

Mr Price I would never imagine telling you how to run your company, let alone try, but I can give you some advice... there are different types of people, you should know that, market research. some people just don't care about receipts, some don't even know how to read and understand them, especially a R159 receipt! We balck men especially, rarely enter your stores! Our women do thou, for our kids, our moms did for us... most of that money comes from the dads, who don't frequent Mr price store!! Recently got my own place, so that's what led me in there. The experience was lovely, I'm doing shopping for My house, it's quite a feeling, one that doesn't need to be ruined by that same store that gave you that feeling to start with!!!

Guys, I dont really need that curtain, I definitely don't want R159 worth voucher, all I need is my money back, my R159 back, please. I lft the curtain in the store.

My contact: ***... anytime People say companies actually call after a review...looking forward to your call.

Thank you