CP
Chantelle P
1 reviews | Active since Dec 2013
05 Apr 2016, 19:47
Mr Price fails us yet again...
We purchased three sets of expensive curtains from you guys, two of them late last year and one a few weeks back. My domestic and I attempted to wash the two that has been hanging for about 4 months now. To my surprise, when drying it out by scrunching it together, the lining (or poor excuse of a lining) started disintegrating!?? I am heavily disappointed and you can see it through the curtains and it looks HORRIBLE! We paid SO much per curtain. Nearly R400 and now this????!!! Disgusting quality for the price. Had I gone to china city and this happened, different story.. but I didn't. I don't have any slips but am happy to send pictures or whatever you need of the label or whatever but I need this resolved!
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Mr Price Home's replyOfficial
08 Apr 2016, 15:01Hello Chantelledp,
Please accept our sincerest apologies regarding the quality of the items you have received, We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Quality Auditors as this is one of our greatest concerns and our quality team is working on this as high priority to improve our quality as well as great value for money. Please could you return the item back to the store closest to you for an exchange or refund.
Many Thanks
Mr Price Home
Please accept our sincerest apologies regarding the quality of the items you have received, We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Quality Auditors as this is one of our greatest concerns and our quality team is working on this as high priority to improve our quality as well as great value for money. Please could you return the item back to the store closest to you for an exchange or refund.
Many Thanks
Mr Price Home
Mr Price Home's reply08 Apr 2016, 15:01
Official
Hello Chantelledp,
Please accept our sincerest apologies regarding the quality of the items you have received, We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Quality Auditors as this is one of our greatest concerns and our quality team is working on this as high priority to improve our quality as well as great value for money. Please could you return the item back to the store closest to you for an exchange or refund.
Many Thanks
Mr Price Home
Please accept our sincerest apologies regarding the quality of the items you have received, We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Quality Auditors as this is one of our greatest concerns and our quality team is working on this as high priority to improve our quality as well as great value for money. Please could you return the item back to the store closest to you for an exchange or refund.
Many Thanks
Mr Price Home