Mr Price doesn't care if your money is being ******

I've always loved Mr Price Home for its trendy homeware products and affordability, even if the quality is not always the greatest. But you've seriously done me wrong this time and so, I will join the 2000 or so other people here in giving my honest, albeit angry, review.

I purchased a voucher to the value of R350 and when the recipient went, not even 2 hours later, to use the voucher, there was only R28 on the card. After 3 days of investigation, I was told that the card was duplicated and the money was spent at a store on the other side of Joburg from where I and the recipient live.

Furthermore, I was told that it's my problem to solve at the store where the money was spent. The problem is being passed from store to store and I'm expected to now spend a ridiculous amount of petrol (not to mention time) to go and resolve it.

If your gift cards are being duplicated and you are aware of this issue, it's absolutely disgusting that you continue to offer them to your customers.

Store staff also need some serious customer service training. How do you phone a customer to tell them it's their problem to solve an issue? When you phone a customer have a plan of action ready to tell them how your store or Mr Price corporate group will solve this issue that is not the customer's fault.

I have escalated this to the ***** department and will wait to see if it's worth changing this review in a few days. Either way, this will be the last time Mr Price group will ever have to deal with me (and maybe they'll be very thankful for that)