Mr. Price does not care for loyal customers

On Monday I received an SMS that my account was in arrears and I had to pay R 570, however the statement dated 21/10/2021 says the installment is R 270, overdue is R 0.

So please enlighten me how you got to R 570.

Yesterday (18/11/2021) I paid R 2 500 into my Mr. Price account also yesterday I received an sms that my account has now been identified for tracing after I already made this payment. Fix this immediately or I will submit a complaint with the NCR and Consumer Complaints Commission.

Closing balance as per 21/10/2021 statement was R 2 507.04, when I dial *120*410# my balance shows as R 2 826.49. How is this possible??? I have not used my account since 21/10/2021 statement. Please fix this immediately, it is incorrect.

I am very angry with Mr. Price after having an account for years and keeping it up to date this is how you treat me. I simply had a lot on my plate and forgot that the account had not been paid. I will no longer do any business with Mr. Price as you make me feel like some kind of ********. Why are you adding amounts to my balance?

Fix my balance as it is ********** to add amounts to my account. I will settle the rest of my account and close it thereafter.