Mr. Price Delivery will only disappoint you - rather buy somewhere else.

I am a regular online shopper at Mr Price Home. Usually their service is acceptable as the delivery takes 3-5 working days and the items are usaually what you would expect. Except that it has happened four times now that i have ordered break ware and then it is broken upon arrival. Needless to say, I avoid buying cups, planter, plates, glasses etc. online. This time I ordered a Sawyer Ladder Shelf (R1400) and since furniture does not qualify for free delivery, I had paid the R500 delivery fee. On 30 July the order showed "ready to ship". By 8 August I phoned to follow up on the order. The operator confirmed that it will be delivered no later than the 14th, which is obviously not ideal, but I know that it is not the operator's fault so I accepted it and made arrangements accordingly. Today I phoned again... the first operator asked me to hold the line and after 3 minutes, she dropped my call. I phoned back again and politely explained again. This operator sounded like she had the whole world on her shoulders... This time I had to hold the line for 12 minutes but I was happy that she gave me feedback. She said that the courier company only delivers once a week in outlaying areas and they will phone me to arrange for delivery in the following week. Very calmly and politely I explained to her, that phone calls are not ideal as True caller tends to block them. I further mentioned that multiple couriers travel to Thabazimbi daily and that it is my professional opinion that she points out to the courier company that they are putting Mr Price in a bad light and they should insist on better service from their courier partners. So in a nutshell.... don't buy the majority of items online from Mr. Price Home as their courier service will only disappoint you and following up via the call center will only leave you frustrated. I will strongly recommend that you rather buy from DecoFurn as their delivery is not only quicker, but also cheaper. For R500 delivery, I had really expected a lot better from Mr. Price Home.