Mr. Price -Customer experience is vital, Life is real

I'm really sooooo upset. My account is due month end every month. I could not make it on month end as this was during the week and I was at work. called to say I will make the payment as i had a family emergency the saturday.I called again to make sure if a note was made. The person in south gate mentioned that there was a note made. In this week today someone is calling me from collections. Life happens and that is why I called.What is it, we have people answering phones for nothing or incompetency which can effect my credit profile ...seriously...still trying to make a payment via telephone banking still ...you guys are experiencing technical issues. Is this my fault, I bank with Absa but your account number is not going through.