mr price carlword

good day <br> we bought a TV stand from mr price cars-world/ midrand last year we made arrangements with them that we will pickup the product after we have moved house as we where moving from midland to fourways, now when we want to pick up the product your staff tells us if one does not pick their product the automatically lose their product and money. he says its mr price policy that if a client does not pickup their product they lose it..? one other thing is they had our contact details why did they not call us and ask us when will we pick up the product? as per our arrangement.<br>