Mr Price Cape Gate

I initially visited your Glengarry store, where I found a green Bunny bowl (Code: ***). Unfortunately, the item on display was chipped. The staff member assisting me checked for availability at nearby stores and informed me that the Cape Gate branch had six units in stock. I mentioned that this particular store often does not have all items displayed, and I was advised to take a photo as proof of the stock availability.

Based on this information, I made the effort to travel to the Cape Gate store. Upon arrival, I searched thoroughly but could not find the item anywhere on the floor. I then approached the tills for assistance and showed the staff the photo indicating stock availability. Initially, I was told there was no stock. Only after I insisted and showed proof did the staff member check the system, where it confirmed that six units were indeed available.

I was then taken to the Easter display area, where the bowl was still not found. The staff member did not make a genuine effort to check in the storeroom and only appeared to briefly look through a box without proper investigation. This was particularly frustrating, as I had already searched the area myself.

While I understand that items may be damaged or unavailable at times, it is highly unlikely that all six units are defective or missing without explanation. Additionally, I found the Easter merchandise to be poorly organised and scattered throughout the store, unlike other branches where items are clearly displayed in designated sections.

This experience was both inconvenient and disappointing, especially after making a trip based on inaccurate information and receiving minimal assistance in-store. I trust that this matter will be addressed to improve both stock management and customer service going forward.