NM
Natasha M
1 reviews | Active since Nov 2013
03 Nov 2022, 12:25
MR PRICE CANAL WALK -
Trying to get hold of Mr Price Home Canal Walk is nightmare! I have called, on numerous occasions the calls either: 1) Ring until 'the requested no. is not available' 2) Staffmember lifts the phone off receiver and then drops the call, this has happened on each call i have made. I have had to call my local store to call the manager at Canal Walk to call me back. Are Branch Managers/Regional Managers aware of this? Are staff aware of the fact that if sales/targets are not met - the consequence thereof leads to retrenchments and stores closing etc? Please Mr Price Home - get a proper phone or reprimand staff for cancelling calls.
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Replies (2)
Mr Price Home's replyOfficial
03 Nov 2022, 13:05Good Day
Trust you well
Please accept our apologies for the above incident.
Your post will be sent off to the Regional Manager for store Mr Price Home Canal Walk and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Mr Price Home
Mr Price Home's reply03 Nov 2022, 13:05
Official
Good Day
Trust you well
Please accept our apologies for the above incident.
Your post will be sent off to the Regional Manager for store Mr Price Home Canal Walk and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Mr Price Home
NM
Natasha M's updateReviewer Update
03 Nov 2022, 14:10Thank you Mr Price Home for calling me back within the hour of having sent out this post.
I was advised that the matter would be investigated and an apology was made about the matter/experience. And I received a further callback about my request/purchase, which was handled by cheerful Zininzi. Lets hope the telephone lines are accessible and no deliberate dropping of calls in future, so that you keep up the good service!
Much appreciated, Natasha
I was advised that the matter would be investigated and an apology was made about the matter/experience. And I received a further callback about my request/purchase, which was handled by cheerful Zininzi. Lets hope the telephone lines are accessible and no deliberate dropping of calls in future, so that you keep up the good service!
Much appreciated, Natasha
NM
Natasha M's update03 Nov 2022, 14:10
Reviewer Update
Thank you Mr Price Home for calling me back within the hour of having sent out this post.
I was advised that the matter would be investigated and an apology was made about the matter/experience. And I received a further callback about my request/purchase, which was handled by cheerful Zininzi. Lets hope the telephone lines are accessible and no deliberate dropping of calls in future, so that you keep up the good service!
Much appreciated, Natasha
I was advised that the matter would be investigated and an apology was made about the matter/experience. And I received a further callback about my request/purchase, which was handled by cheerful Zininzi. Lets hope the telephone lines are accessible and no deliberate dropping of calls in future, so that you keep up the good service!
Much appreciated, Natasha