Mr Price Arglye Road- Worst customer service

Argyle Road, Durban. I felt like I just had another “home affairs” experience. They don’t ever answer the phone for a query, you need to in store. There are always cues with at most only two cashiers working. Don’t think you will ever receive an apology. No one in that store seems a least bit bothered. The Manager herself, Sumaya, is so rude. Why do you employ people of this caliber when there is such a high unemployment rate in South Africa, surely you should have managers that would love to work for you and customer service is their main priority. Anyway- I went into the store on Thursday 5th May. An item that I had just purchased on Monday 1st May 2022, unraveled as I tried to rinse it out. I explained to her that the item, when purchased had no care instructions attached to it, neither did it have a price tag. When it was sold to me they had searched for the product on their system. Your manager Sumaya said, “I should know not to wash grass cloth” . She got even more irritated with me when I rep**** “how would I know that”. She refused to return the item and said she would need to email someone in another department. When I asked “how long would that take”. She very agitatedly rep**** “she can’t say”.