Mr Price After Sales

My son and I have bought quite a few times from Mr Price online, and in general they are good and quick with deliveries. n the last 2 wees we ordered a scale, which didn't work. When contacted, the reply was to take it to a store to replace or refund. My problem with that is, we ordered online, as it is difficult to get to the store. We then ordered another one, until we could get to a store. The net one,, even though there should be a battery in, as per the packaging, there isn't. I now had to go buy another battery