LP
Lynn P
1 reviews | Active since Sept 2019
25 Sept 2019, 15:21
MR P HOME is useless
I bought the Rio couch online from Mr P Home and when the couch was delivered It was missing a back cushion and one leg. I have been calling Mr P Call Centre for 2 weeks now and none of the *********** call centre agents can assist me. Like parrots they all repeat the same thing. My query has been sent to QC since last week and someone will get back to. No one has gotten back to me since last week and I am fed up of calling to repeat the same thing over and over. Will never buy anything from MR P Home again. I demand proper service and I want the missing items which I've already paid for or I am returning the couch and I want my money back plus delivery and assembly costs!
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Replies (2)
Mr Price Home's replyOfficial
25 Sept 2019, 15:44 Good Day,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members who will handle this matter personally with you.
Many Thanks,
Mr Price Home
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members who will handle this matter personally with you.
Many Thanks,
Mr Price Home
Mr Price Home's reply25 Sept 2019, 15:44
Official
Good Day,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members who will handle this matter personally with you.
Many Thanks,
Mr Price Home
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members who will handle this matter personally with you.
Many Thanks,
Mr Price Home
LP
Lynn P's updateReviewer Update
25 Sept 2019, 19:47Your customer care agent emailed me saying my cell phone number rings continuously and then goes to voice mail. There is nothing wrong with my phone and I also do not have a voice mail. I have received numerous calls to my cell phone today so I know there is nothing wrong with my phone. Does Mr P Home have any competent staff? Is this your way of "handling this matter personally?" All I am getting is excuses and no resolution to the pathetic service I'm receiving from Mr P Home. I have now given her my office number so will wait and see what fabricated story Mr P Home comes up with next.
LP
Lynn P's update25 Sept 2019, 19:47
Reviewer Update
Your customer care agent emailed me saying my cell phone number rings continuously and then goes to voice mail. There is nothing wrong with my phone and I also do not have a voice mail. I have received numerous calls to my cell phone today so I know there is nothing wrong with my phone. Does Mr P Home have any competent staff? Is this your way of "handling this matter personally?" All I am getting is excuses and no resolution to the pathetic service I'm receiving from Mr P Home. I have now given her my office number so will wait and see what fabricated story Mr P Home comes up with next.