Mr P Home at Mall of Africa a shocker

Visited Mr P Home at Mall of Africa yesterday afternoon (well before Black Friday). Many of the shelves were untidy, staff members all clustered at the till, two having an intense meeting in the aisle that should take place in an office and one who I asked for help said to ask the person who deals with inventory. That person eventually did help me but what a mess, disarray and unpleasant shopping experience. What is the point of so many staff members when none are friendly or available to assist? All too interested in their own idea of their job, forgetting the biggest one: customer service! This on a normal November Thursday afternoon. Can't imagine the state at pre-Christmas! I'd avoid.