KV
Karmen V

1 reviews | Active since Jun 2017

17 Jun 2017, 13:56

Mr no price

<p>I was just at the Cresta branch trying to pay for a cushion, among other things. They informed me that they could not locate the price of the item and that it is not on their system. After 25 minutes at the pay point I asked to speak to the manager to see if we can resolve the issue. He (name Ak) was not friendly at all and him and the cashier continued to talk in a language I don't understand without talking to me at all. After another 10 minutes I said to the Manger that I am getting impatient and that they should not display items if they don't know the price. He just ignored me. I asked if he was going to respond to my comment whereafter he just looked at me with no care in the world (for the first time making eye contact). I walked out with nothing and I will redo my living room elsewhere . Mr Price - please send you staff for client care training and please make sure the items in your shop has a label on. Utterly disgusted. </p>

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Replies (1)
Mr Price Home
Mr Price Home's reply17 Jun 2017, 14:31
Official

Good Day Karmen Vermaak

Trust you well

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

Mr Price Home