Mr AND Mrs Grey Cushions

Dear Mr Price Home

I have a serious problem regarding your tracking systems. On Wednesday (23/10) I went to Northgate to look for the above mentioned (specific) cushions, ‘couldn’t find them which wasn’t a problem at first; however store tracking system reflected 4 items, of which on the floor they couldn’t be found.

On Sunday I went to Sandton City, I still failed.

This afternoon I left work, to Northgate again. I get there, & these cushions are still on the system and some assistant tells me “they are not on the floor and the storeroom is a mess they don’t believe they’ll find them”

She checks for me and Clearwater reflects 11 of them!

At 4pm I drive to Clearwater knowing exactly there’s no way I can’t find anything out of the 11! When I get there, they try looking for them for like 30min or so and that time my wife has knocked off already, and my son as well, from school.

The cushions were nowhere to be found, both at the back and on the floor. How do we then solve this, because I trust your systems more than the consultants themselves and when I get to the store I don’t find what I’m looking for? So much petrol and time waisted on “false alarms” or whatever you may call it.

I am not happy at all. I’ve waisted so much of my time and money for an item of R99,00ea, it’s not right!

Thanks