CD
Catherine D
1 reviews | Active since Dec 2018
14 Dec 2018, 08:58
MPH - Courier Incompetence! Delivery AWOL.
Order was placed on Black Friday but has not been received. Investigations over the past week reveal that Courier claims that delivery address is "incorrect" and therefore order has been returned to DC for refund. Courier did not make contact with me to ask for directions by phone or email. Whilst I wait for my refund so that I can replace items from an alternative supplier, I have recieved a Delivery Notification from MPH.....but have certainly not received anything (or had contact from courier to confirm "correct" address). Have called the same team to investigate and they cant get hold of courier.......... am so stressed out by all of this, am ready to weep.
Helpful (0)
Replies (4)0
Replies (4)
Mr Price Home's replyOfficial
14 Dec 2018, 09:42Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
We believe that your online order has been delivered.
Kind Regards,
Mr Price Online.
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
We believe that your online order has been delivered.
Kind Regards,
Mr Price Online.
Mr Price Home's reply14 Dec 2018, 09:42
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
We believe that your online order has been delivered.
Kind Regards,
Mr Price Online.
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
We believe that your online order has been delivered.
Kind Regards,
Mr Price Online.
CD
Catherine D's updateReviewer Update
14 Dec 2018, 11:06Hi There,
No, it hasn't. I have received an email informing me that it has been delivered but not to me! The operator I spoke to this morning took comprehensive directions for the courier and was going to find out if the parcel was still at the local DC. I am still not sure where my order is. Are you able to assist?
Many thanks,
Catherine
CD
Catherine D's update14 Dec 2018, 11:06
Reviewer Update
Hi There,
No, it hasn't. I have received an email informing me that it has been delivered but not to me! The operator I spoke to this morning took comprehensive directions for the courier and was going to find out if the parcel was still at the local DC. I am still not sure where my order is. Are you able to assist?
Many thanks,
Catherine
Mr Price Home's replyOfficial
14 Dec 2018, 11:22Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price Home's reply14 Dec 2018, 11:22
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price
CD
Catherine D's updateReviewer Update
14 Dec 2018, 15:13I still haven't had a call from anyone at MPH. I desperately need an update on the status of this order as I need the items for an early family Xmas Celebration on the 18th. If this order is NOT going to be delivered because the courier claims my address is still "incorrect", then I would like to know as I will then have to make a plan to replace these items this weekend. Please advise. Many thanks!
CD
Catherine D's update14 Dec 2018, 15:13
Reviewer Update
I still haven't had a call from anyone at MPH. I desperately need an update on the status of this order as I need the items for an early family Xmas Celebration on the 18th. If this order is NOT going to be delivered because the courier claims my address is still "incorrect", then I would like to know as I will then have to make a plan to replace these items this weekend. Please advise. Many thanks!