JD
Jaco D

1 reviews | Active since Jun 2021

21 Aug 2025, 16:38

Mp home online incomplete products,and *********** work personal

Don't use this people I bought n bunk bed online it arrived at our home with the wrong assembly parts had a conversation with team leader at customer service center On Tuesday the 19 august 2025 Wich I was informed that Thursday they wil have the right parts.the parts came today and it was wrong again I informed them again that it was wrong and it's 2 days before my daughter's birthday Wich they said they wil sent installation people witch never came to do so

I had to pay another installer R2450 to come and fix their products Wich paid in full had to take more than 4 hours off work to sort this out had more than 60 min airtime usage to come to an absolutely no result

I have Al the cals recorded and invoices for extra expenses to get it fixed I called more than 6 times to speak to manager witch everytime after 10 min plus the line is dead after you have been placed on hold

I wil not leave it here and definitely be on every social platform where that advertise to warn other users

0
Replies (2)
Mr Price Home
Mr Price Home's reply22 Aug 2025, 11:40
Official
Hi Jaco Dippenaar,

I trust you are well.
Thank you for taking the time to bring this matter to our attention. We would like to sincerely apologize for the inconveniences and frustration caused and assure you that we are investigating this matter. 
You will receive personal feedback shortly.

Warm Regards
Mr Price 

JD
Jaco D's update22 Aug 2025, 22:20
Reviewer Update
Thank you for getting back to me I appreciate the effort that you guys took to solve this problem thank you