MOST DISGUSTING CUSTOMER SERVICE AT MR PRICE HOME SANDTON BY NTOMBI KHOZA

I called in on Saturday evening and got through to the most rude person i ever came across. I went into the Mr Price clothing store in Sandton on Saturday afternoon and the lady that assisted made a mistake of forgetting to give me 1 of plastics, a mistake which i understood as she is only human at the end of the day and also was very pleasant when she was assisting me plus with the manager as well Lonia. I realized that the plastic was missing when i checked my items, googled Mr Price Sandton and the only number that appeared was Mr Price Home, called in and got assisted by a RUDE LADY by the name of NTOMBI KHOZA. I explained to her what had happened and that i stayed far away from Sandton so may they please send the plastic when they send stuff out to Soweto, plus i explained to her that i am highly pregnant therefore travelling is a bit of a mission plus we still under the pandemic. She gave me so much attitude told me that there is nothing she can do i must go to the store, i then i asked her to at least email the store since she was adamant that they do not have a direct landline or may she please go into the store and get in touch with the manager to give me a call and she rudely refused that as well. I then asked to speak to their store manager as i did not understand how she could not assist me as Mr Price Home falls under Mr Price as a whole and nowhere in the call was i ever rude to her, she tells me to hold for a manager then she LOUDLY TELLS HER COLLEAGUES THAT 'NGIYADELELA' (i am disrespectful) - HOW DOES ONE DO THAT, WHY COULND'T SHE HAVE THE LEAST RESPECT OF PUTTING THE PHONE ON MUTE OR WAITING FOR THE CALL TO END BEFORE UTTERING SUCH NONSENSE ABOUT A CUSTOMER! She comes back to the call, i ask for her name she pretended she couldn't hear me and told me that the manager will be on the line i repeated asking for her name for the 2nd & 3rd time then she decided to PUT ME ON HOLD ( that time i am using my own airtime to make the call) i was on hold for a couple of minutes until i decided to hang up. I called again spoke to another lady who also stalled giving me the rude lady's name instead she put me through to the manager Bongani who gave me her name NTOMBI KHOZA. Her apologized for her behavior but i made it clear that i will report this matter and have it escalated as this is unacceptable and ridiculous for a customer to be given such DISGUSTING treatment over a mistake made on their side. Managers intervened and today i got my items BUT I WANT THAT LADY TO BE DEALT WITH AS CLEARLY SHE DOES NOT KNOW CUSTOMER SERVICE AND IS NOT REPRESENTING THE MR PRICE BRAND IN A PROPER MANNER. I do hope i will get urgent feedback from Mr Price Home Sandton