Missing items/Refund

Good day

I received order number *** about 2 weeks ago with missing parts. The floating shelf clearly states that it comes with wall mount,*****s & plugs but those items were not sent.

I enquired the next day was told they would check with the warehouse. 2 days later I'm told the warehouse does not have the missing pieces meaning they had intentionally left them out from the beginning.

I was then asked to go to the nearest store which I was against because I did online shopping for a reason and paid for delivery now I have to go to the store because of incompetence. I was asked to go the store without knowing if they had the missing parts or not as they said they can't get hold of the store

Days later I'm told the store doesn't have those missing pieces and that I'd have to be refunded. By now I am defeated. I agreed to the refund and was told I would get a call for collection since last week Friday. I have not received a call to arrange for collection,I keep getting calls from people lying to me that it would be sorted urgently,someone called me.today and promised to get back to me before tge end of the day,shebhas and neither have tge collection people. We're approaching tge end of another week with no resolution instead my tickets are logged as "resolved" when it's not. I am so disgusted and no one takes accountability,I am being treated unfairly and I want to return all the items. I am ready to throw away the whole Mr Price And all its divisions because of this experience. It means I'm gonna wait another 2 years for my refund after collection