Missing items on my order

I placed an online order and collected it at Mr Price Clearwater. However, when I got home, I realized that the lamp shades were missing from the package. I returned the order to the store, and the staff contacted the online call center. They advised me to leave the items at the store and assured me that I would receive confirmation of the return by the end of the day.

Unfortunately, I have not received any confirmation to date, and we are now in the second week. Despite sending emails to the help desk and repeatedly contacting the call center, I have not received any resolution. Every time I speak to a call center agent, I am given different information, which is both confusing and frustrating.