MM
Mosa M

1 reviews | Active since Mar 2015

27 Dec 2017, 17:50

Mirror delivered with a crack

I bought a big mirror from Mr Price Home. It got delivered with a crack in the corner . I called the contact centres for assistance but I could not get further than the voice prompts. What is my recourse? I paid R300 for delivery to avoid damage I transit! I want an exchange at no extra cost as this should not happen! How did this get packed and delivered ?

0
Replies (6)
Mr Price Home
Mr Price Home's reply28 Dec 2017, 08:25
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price Home

MM
Mosa M's update03 Jan 2018, 12:16
Reviewer Update
The replacement mirror was delivered today with an even bigger crack on the frame of the mirror. I am very disappointed. I don't have faith even in to replacement system.
Mr Price Home
Mr Price Home's reply04 Jan 2018, 08:45
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price Home

MM
Mosa M's update07 Jan 2018, 07:03
Reviewer Update
Good day Can we please speedup the conclusion to this matter .
MM
Mosa M's update09 Jan 2018, 09:19
Reviewer Update
Good day I am still waiting for the way forward regarding this matter
Mr Price Home
Mr Price Home's reply09 Jan 2018, 16:31
Official

Good day

A customer care agent is dealing with your query and is in communication with you.

We will advise you the soonest.

Kind Regards