RD
Roxanne D
1 reviews | Active since Jul 2011
31 Mar 2015, 09:46
Manager unwilling and uninterested to help
Manager of Canal walk unwilling to help regarding my query to link a new card to my Mr price account .<br> Second store I have been to and I have contacted customer services via email as well for help regarding te linking of my card so that I can purchase on my account.<br> <br> Manager unwilling to help, simple response was - customer services closed, nothing we can do, com back when they're open.<br> <br> Will be closing this account. No need for hassles.
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Mr Price Home's replyOfficial
31 Mar 2015, 09:56Hello R_Davids,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we have lodged an official complaint against the store in question,and we have escalated this complaint to the relevant management team to address accordingly. They will be investigating your concerns and upon findings feedback will be reverted back to you.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Kind Regards
Mr Price Home
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we have lodged an official complaint against the store in question,and we have escalated this complaint to the relevant management team to address accordingly. They will be investigating your concerns and upon findings feedback will be reverted back to you.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Kind Regards
Mr Price Home
Mr Price Home's reply31 Mar 2015, 09:56
Official
Hello R_Davids,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we have lodged an official complaint against the store in question,and we have escalated this complaint to the relevant management team to address accordingly. They will be investigating your concerns and upon findings feedback will be reverted back to you.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Kind Regards
Mr Price Home
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we have lodged an official complaint against the store in question,and we have escalated this complaint to the relevant management team to address accordingly. They will be investigating your concerns and upon findings feedback will be reverted back to you.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Kind Regards
Mr Price Home