RG
Resident G
1 reviews | Active since Apr 2011
31 Aug 2024, 19:11
Manager has no customer care skills
A while back, the manager, an Old lady at Swellendam Mr price home had no manners on how to speak to a customer.
Helpful (0)
Replies (2)0
Replies (2)
Mr Price Home's replyOfficial
01 Sept 2024, 13:34Good Day
Trust you well
Please accept our apologies for the above incident.
Your post will be sent off to the Regional Manager and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Mr Price Home
Mr Price Home's reply01 Sept 2024, 13:34
Official
Good Day
Trust you well
Please accept our apologies for the above incident.
Your post will be sent off to the Regional Manager and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Mr Price Home
RG
Resident G's updateReviewer Update
04 Sept 2024, 16:26I don't know about other customers but up to now I have had to numerously ask customer care to get the area manager to contact me so I have no idea where your comment of the "regional manager will give me personal feedback shortly" as nothing as happened. Your customer care asked me for an address of the Swellendam Mr price home address as they could not evens find it on the system and then proceeded to send me another email the next day making as if they had no idea for which branch it was or if it was for Mr price or Mr price home. I will tell you that I think you copy and paste a message and are not interested in getting this resolved
RG
Resident G's update04 Sept 2024, 16:26
Reviewer Update
I don't know about other customers but up to now I have had to numerously ask customer care to get the area manager to contact me so I have no idea where your comment of the "regional manager will give me personal feedback shortly" as nothing as happened. Your customer care asked me for an address of the Swellendam Mr price home address as they could not evens find it on the system and then proceeded to send me another email the next day making as if they had no idea for which branch it was or if it was for Mr price or Mr price home. I will tell you that I think you copy and paste a message and are not interested in getting this resolved