Longest Email Reply Wait & Then With The Wrong Answer!

<p>You had a special on over this long weekend that if you spent R2000 or more you would get R400 off! I have bought from you online before and have paid R30 or so , to come to collect the goods at your Greenstone Store. I went online and proceeded to put items into my cart for just over R2000. I then went to check out and the only option I was given was to pay R300 or more, (depending on the area they had to deliver to) to have the goods delivered to your door.</p> <p>What is the point of the special if you cannot come to the store to collect like I have done before? All your special did was to offer a free delivery of which I did not need!! This happened on the Wednesday, the next day being the Freedom Day holiday and the special ended on Monday the 1st May (yesterday). </p> <p>I wrote an email asking if the delivery option was the only one - I wrote this on Wednesday / Thursday. I soon received an email back to say they have received my email and will get back to me promptly! </p> <p>I only received a reply today - Tuesday (after the special was over). Saying, that the special was only for online!!!! Well, hello, I knew that, and if you had read my email properly, you would have seen that, that was not the question I was asking!! </p> <p>I know it was a long weekend but it took the whole of Friday (not a holiday) to NOT get back to me! And now on Tuesday with the wrong answer!</p> <p>Really, Mr Price, surely you can do better than that? Just another way to lose your online customers. I am a very sad and disappointed customer.</p>