Let's see how much we can inconvenience our customers

Inconvenience on par

I ordered online on Tuesday, 20 August 13:30 with the delivery time being 1 - 3 working days expecting it Friday, 23 August. On Wednesday, 21 August, I received an email saying that my order is on it's way to the store. I arrived at the chosen store (Green Point) on Friday afternoon, only to waste 20 min of my time because the order will only be delivered on Monday.

I want to cancel this order. I was unable to cancel the order in store because it has to arrive at the store first then I need to go to the store again to get my refund. I'll say it again, I have to go back to the store to get my refund.

On the email I received on Wednesday it said: "We’ll also be keeping you informed every step of the way." - This is a lie. I was not informed that my order would only be available for collection on Monday. 6 Days after the order was placed.

This is a horrible first Mr Price online order experience.

I am disappointed in a store I adore and this experience left a very bad taste in my mouth.