MM
Motlatsi M

1 reviews | Active since Apr 2018

08 Dec 2020, 11:34

Late delivery without any coomunication and mt trip was delayed because of waiting for package

I'm so disappointed with how my delivery was handled. It was planned for 3 December 2020 and it never arrived and I kept calling the whole day and not getting and answer. On Friday 4 Dec 2020 I called again and got through and I told the person who answered that I'm leaving to Joburg at 2pm and needed the delivery done by 2pm latest and I was assured the delivery would take place. I waited for hours and kept calling without getting a response. Only at 4pm I got a call back and I was reassured delivery will take place before 5pm on 4 Dec and it didn't happen. No one called to update me and i kept calling from 5pm until 7pm. Basically I waited from 2pm until 7pm and ended up driving to joburg during the night and arriving at my destination at 1am on the 5th Dec because of Mr Price Home.

The chair was now delivered on 8 Dec 2020 and the box is wet and the chair is also a lil wet.

I will never have anything delivered to me by Mr price home. Never again!

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Replies (2)
MM
Motlatsi M's update08 Dec 2020, 11:45
Reviewer Update
There's a damp mark on the box that shows that the box has been sitting in a wet area; the box is crumbling due to been wet. How do i accept a product like this; what happens if the water has penetrated the chair? so basically I've been given a defective product.
Mr Price Home
Mr Price Home's reply16 Dec 2020, 08:36
Official
Good Day Motlatsi,

I trust you are well.

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you. 

Many Thanks 

Mr Price Home