Late delivery, inadequate call center, unhelpful call center superior

placed an order with Mr Price Home Online on the 29th December 2017, Made payment which reflected the very next day and included a shipping fee which would have my order delivered withing 3 working days, or so I thought. Today is the 5th January 2018 and still no delivery of my goods. Would 3 working days not include 2nd, 3rd and 4th January?

Upon calling their call center today i spoke with an agent who advised that there notifications on the website at the time i placed my order advising that my order would be late. There were no such notices. No communication sent to me from Mr Price advising that my order would be delayed. On my call with this call center the agent refused to answer me when asked questions such as what was the point of paying an extra fee for express delivery if i wait the same period as non express orders? The agent remained quiet and kept me on the line.

I placed a second call from another line and to my shock i get through to the very same agent, i immediately asked to speak with a superior whom i waited almost 7 minutes for, the agent does not come back to me to advise that the superior is on another line.... how is this customer service?

When i eventually do speak to the superior she dangles a free shipping charge in my face i mean honestly this just aggravated me further... How do you throw money at me to keep me from complaining? Is this how you prevent your customers from communicating how pathetic the service is? When i refused this she tells me the only other way she can assist is to get my items from stores in Cape Town to make it easier for me to collect, if i had the time to get the products in store do you not think i would have visited a store in the first place, is this not why people purchase online? As they do not have the time to go to store!!!!!!!!!!!!!!!!!

No point in having an express delivery option when the delivery is not so express so instead of waiting 3 working days by goods are only expected to be delivered from the 8th January.