RN
Rona N

1 reviews | Active since Jun 2018

21 Oct 2022, 14:33

LAMP SETS sold by MRP Home

I purchased an item described as a "Lamp set" from MRP Home online, because it was not available at local stores. As it was advertised as a "Lamp Set", I assumed it was a pair of lamps. When it arrived, it was a single lamp. It is a porcelain cut out lamp, so does not have a shade. Hence it very definitely is NOT a "set". Queries with MRP and escalations, resulted in the stonewall reply of "this is a single unit". They missed the point that their description is misleading and, as such, contravenes at least 4 paragraphs of the Consumer Protection Act. And they see no reason to alter their advertising - why can't they just call it a lamp? So beware MRP purchasers. Don't buy one of their 65 advertised "lamp sets'. They are probably only a single item!

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Replies (1)
Mr Price Home
Mr Price Home's reply21 Oct 2022, 19:32
Official
Hi  Rona van Niekerk


We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. 
 
Many thanks, 
Mr Price Home