LACK OF INSPIRATION & ACCESSIBILITY

I called into the store to check item availability so I could go into the store and not buy online as it is festive. I spoke to Sophie who started off well by taking the SKU codes to check and advise on availability. After the 4th item, I realized it may be futile so I asked to share the wedding registry, which she accepted. I understood this is a store with real time customer service required, person placed the phone aside, had conversations with staff which I did not mind, after numerous back and forth, she says to her colleagues in vernacular(isiZulu) "she is using her work phone, she thinks we work with phones, I will tell her its offline and I cannot access it, she doesn't know me". Is this the culture you are promoting among your staff, who are rude and unprofessional? I was not being unreasonable and was patient enough to allow her to whatever she needs to do while I wait instead she saw that as "privilege". I found and still find this behavior sickening, most especially during this time of the year, we are all tired and exhausted but simple things make or break great customer service. I would not recommend this branch to my family because of this incident - she was not doing me a favor and should never think otherwise.