Lack of Customer Service

Item: Mr Price Home
Rating: 1
Author: Lee V

The lack of customer service i’ve received from MRP Home is very disappointing. I’ve been ordering with you for years however this time in placed an order for collection and there was an item missing. I specifically ordered that item to be placed at a specific place in my living room. I have followed up several times and I’m still yet to receive feedback.

I called customers service on the 8th of March and i was told by Bongeka that i would receive feedback within 24-48 hours. I then followed up on the evening of the 10th via your web enquiry form. I also emailed directly Monday 14th and this has all been in vain as no one has gotten back to me.

Why was the item missing from my order? When will i get the item since it was paid for?

Helpful (0)

Replies (2)

Mr Price Home's replyOfficial

17 Mar 2022, 10:32

Good Day

Trust you well

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks

Mr Price Home

Mr Price Home's reply17 Mar 2022, 10:32

Official

Good Day

Trust you well

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks

Mr Price Home

Lee V's updateReviewer Update

22 Mar 2022, 20:02

Since your response 5 days ago, to date i still have not gotten any feedback. No one has called me, nor has anyone emailed me.

This is totally unacceptable, my query is from the 8th of March and today is the 22nd of March with no feedback!!!

Lee V's update22 Mar 2022, 20:02

Reviewer Update