ZN
Zimasa N

1 reviews | Active since Jul 2011

24 Jul 2022, 18:23

Kids double bed - 1 ***** short

Worst customer service ever experienced. Mr P Home don't even deserve the one star - Highly disappointed. We purchased a double bed for our 6 year old son on the 10.07.2022; 14 days later the order is still not concluded we only have 1 of the beds assembled and a very disappointed child all because of 1 ***** that was short in the flat pack. If it wasn't for my child crying I would have said come get your bed and process a refund. Its NOT worth all the hassle and bad customer service! Lastly please add descriptions for your bed either with dimensions or indicate the variant of bed. On the website it does not state if the bed is a double or three quarter. When buying the double bunk we called and was told that the bottom is a double bed we bought a double mattress. At the store the furniture department Sales Assistant said its a three quarter. That's 2 different answers. Now we cross fingers that the mattress we bought fits if it doesn't we will not even be able to take it back as we have exceeded 10days from purchase or any returns or exchanges. I rue the day we actually made this purchase with Mr P Home!

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Replies (1)
Mr Price Home
Mr Price Home's reply26 Jul 2022, 10:02
Official
Good Day 

Trust you well 

We sincerely apologize for all the inconvenience you have incurred. 

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you. 

Many Thanks 
Mr Price Home