JUST SUCH BAD SERVICE

Well where does one start. Ever since Mr Price, Miladys and Sheet Street have joined and formed one call centre their service has become a joke. I held on for over an hour on the phone to receive help, only be told by the first consultant that I'm here and he is there so he can't help me. What the hell!!! There appears to be an issue with the Mr Price Home online app where it does not allow one to select the Mr Price Money option, it automatically defaults to Ozow. When it did this I hit the revert back to payment options screen. However it through me out and upon logging back in it says my order is pending payment. Nowhere can I continue with the payment process. Both call centre consultants tell you to re-order, however I order quite a few items that were the last one, so now I am losing half my order. It's an order for over R5,000. I have been a huge supporter of Mr Price Home, all they have to do is log online and see my history. Oh yes but that isn't possible because it takes 48 hours for the online order to show up on there side, wherever that is. Its an absolute joke!!! I am really annoyed as I had to first confirm printing of my posters before placing the order for the frames which I did this morning and now half of them are not available if I reorder, when they were available upon first placing order which is now pending payment. You would think Mr Price Home with all the technology of today would A, have a means of continuing with your payment if it didn't go through first time online and B, have away of assisting the client over the phone by selecting the order and linking it to my Mr Price Money. But they can't do anything other than insult a person over the phone with stupid questions like have you linked your account, have you got the credit available, I'm here and you there so can't help you. I ordered online for the past 10 years and yes of course I have credit, surely you guys should be able to see that on your side on my profile. Good heavens. It is just so frustrating dealing with people that haven't got a single on how to assist or lack training or there system is really inadequate. Extremely disappointed in Mr Price right now.