CP
Candice P

1 reviews | Active since Sept 2012

26 Jan 2026, 10:48

Items thrown away even though it’s for sale

Hi there,

I purchased a display unit couch on Friday night - firstly I had to pay full price for the item which is unacceptable considering it was on display. Secondly not one single store had all the required boxes for me to purchase the product brand new. One store has box 1 and 2 and a different store had box 3 and 4 and I could not purchase these boxes separately as they had to be sold all together! Now please tell me how your stores are carrying half the stock and now that stock cannot be sold as it’s not a complete set?!?!? Thirdly we were not given an instruction manual on how to assemble the couch - we called the store who advised that they throw the manuals away once the item has been set up for display?!? How can you sell a product that requires assembly without providing the instruction manual? My couch is not lining up and I can’t return it as no other store has the couch?!?

I require the instruction manual as this is totally unacceptable.

0
Replies (2)
Mr Price Home
Mr Price Home's reply27 Jan 2026, 08:21
Official
Hi Candice Painczyk,

I trust you are well.
Please accept our apologies for the above incident.  
We can assure you that we will be investigating this matter, and we will be in contact with you directly with feedback.

Warm Regards,
Mr Price
CP
Candice P's update24 Feb 2026, 22:53
Reviewer Update
I am so disappointed in Mr Price Hime. We finally got the instruction manual only to find out that we are missing *****s!! We reached out to the area manager only to be blue ticked and ignored! I don’t think Mr Price Home will be seeing me again.