Items not received and/or faulty

- On the 21st of May I received a shipping order - On the 26th of May the couriers phoned to comfirm delivery the next day - 27th of May - couch and plasma unit arrived * Couch was torn and broken, couriers took pictures and I phoned MRPH staying on hold for 15min to report couch, while busy assembling the plasma unit *Assembling almost complete, realising a part is missing and the *****s for one drawer is stripped. *Realising the drawers doesn't fit over parts P1 and P2 - the dimensions is about 5-10mm too high *Sent a mail on the MRPH contact page -28 May - left another mail on the MRPH contact page *Phoned the number again (on hold for 12 mins) required about the couch and reported the plasma unit. I received an e-mail to which I should reply photos of what's wrong with the plasma unit - which I did. 1 Jun - Sent another email from my work address, requiring about the couch and plasma unit, no response * Phoned again - no feedback on either item, they can't find any of my emails and City Couriers have apparently not sent the pictures of the torn and sent back couch. MRPH promised to respond with a phone call or an email early on the 2nd of June. *I phoned the couriers, the promise to get back to me. -2nd of June no response from couriers or MRPH * I posted on social media and phoned their customers services again (on hold for 10mins) was promised that someone will contact me before the end of business day. This did not happen. - Phoned again this morning, was on hold for 20 minutes and then the phone was cut. I have already paid, have no couch and a faulty unit and I'm being ignored. So here I am now, not getting feedback, after numerous emails and phone calls from my side. In possession of a faulty unit and no couch and I suppose I would have been more patient had I received feedback or expedited response and have I not been literally living on my floor for the past week!