Items delivered broken - no response from Mr Price Home

I Purchased 2 bird baths from Mr Price Home online. They both arrived broken and I advise Mr Price on the same day. I am not in the country and they were delivered to an acquaintance and hence I e-mailed Mr Price Home the same day with a photo of the broken bird baths and asked for a replacement or refund. To date, they have ignored my e-mails completely and I have now had to ask my acquaintance to return them to the store which is a huge inconvenience for him. I can see from other reviews that delivering items broken has become the norm for Mr Price Home and I will avoid buying online from them again.