Item out of stock - no refund

Order Number ********** 00633, placed 28/12/17

On 03 January I received an email stating that the duvet cover ordered was out of stock, and that the only option I had was a refund - and asking whether I wanted this!!! I would expect that you would action this automatically.

On 04 January I responded to confirm I wanted the refund. It is now two weeks later and I have had no response to my mail, and no refund to my account. Please return my money.