Item not delivered, courier says it was

I had to split a big order online into 2orders, the site will not accept half payment on account & the other half via EFT/Card (2x delivery cost!). Phoned beforehand to ensure sufficient stock of the dining chairs I wanted, which was confirmed & I immediately placed the order online.<br> First they delivered one box with all the loose smaller items, but one mirror missing and two rugs - which I expected to arrive with the furniture part of the order due to the size. <br> The order is put on a status of ON HOLD and the mirror shows as delivered online, but I did not get this item. Phone customer service to check what is going on, the feedback is that the rugs are out of stock and they will follow up on the mirror not received. I get some of the dining chairs delivered, but still short one which they now say is out of stock. We make a plan, I get refunded for the chair, order different diff. ones in its place & we find stock of the one rug & the other is refunded. Still no mirror.<br> Now after a lot of to & fro with customer service I finally have the replacement chairs delivered. Still no mirror & now courier says they delivered but no one can show me signed doc! R499 poorer & no mirror!!??